Returns and Refunds Policy

Last updated: August, 18, 2020

The Animetal (“us”, “we”, or “our”) operates the website (the “Service”). This page informs you of our policies regarding returns, exchanges and refunds.

Cancel order/Change of mind

We hope you will be delighted with everything you have bought from us, but if you change your mind for any reason, we are happy to refund items in perfect condition* (unused and unopened) within 14 days of purchase. Returns and Refunds Policy does not apply to cases where Goods are made to your special requirements or ordered specially for you (Pre-Ordered Goods).

The cancellation period will expire after 14 days after receiving your item(s).

If you wish to cancel your order or changed your mind and do not want the item(s) any more, the must inform us about your decision (using e-mail address [email protected]) and send the item(s) back within expiration of 14 days period of receiving your item(s).

All refunds will be issued to the original method of payment.

This Returns and Refunds Policy, however, does not apply for the following goods and/or in the following circumstances:

    1. goods that are made to your specifications or are clearly personalised;
    2. goods which are liable to deteriorate or expire rapidly;
    3. goods which are ordered specially upon customer request i.e. Pre-Ordered Goods 

How can I return my items?

If you change your mind and want to return something to us, please send it to the below address:

The Animetal,

Safestore, Unit 5

1000 N. Circular Rd.

nw2 7jp

London, UK

All returns are at your own cost.

Please note: when returning your item(s) we need the following in the package to be able to process the refund quickly and efficiently: 

  • The returned item(s)
  • Your order reference number

It is very important you obtain a proof of postage when sending returns to us. Please note that the cost of postage for returning items to The Animetal is the responsibility of the customer and will not be reimbursed unless items are faulty.

*Any returned products must be in the original undamaged packaging and should not have been used, opened or damaged in any way. Unfortunately any returns that do not meet these requirements cannot be refunded. The Animetal cannot be held responsible for orders that are returned and fail to arrive at The Animetal and no refunds will be made in such cases or any other cases where an item has not been received by The Animetal. 

Faulty Items

We work hard to make sure all our goods are high quality, so we’re really sorry that there’s a fault in something you’ve bought from us.

You have the legal right to cancel your order within 14 working days of receipt of the faulty goods.

In this case, please inform us of such occurrence as soon as possible (via email  [email protected] and send the faulty item(s) back to the address above. We will try and replace any faulty item(s) ASAP. If it will not be possible – a refund will be issued.

Returns of faulty goods are reimbursed by us.

How long will my refund take?

We aim to process refunds within 10 working days from when we receive your return. Once we’ve done this, we’ll authorise your payment provider to release the money back into your account. How long your payment provider takes to release the money will depend on their own terms and conditions.

Purchases made through PayPal will be refunded to your PayPal account.

If you have any questions regarding the returns and refunds policy you may contact us by methods listed below:

Contact us page

E-mail: [email protected]

Online web chat is open everyday 10am till 7pm