Here you will find the answers to the frequently asked questions you may have.
Please have a look below and if we did not answer your question, do not hesitate to get in touch!
- Where is your shop located?
- How Do I Place an Order?
- Do I have to set up an account on the Animetal to place an order?
- Where are the figures imported from?
- Do you do wholesale?
- I don’t see the figure I am looking for. Can you get it for me?
- Where are the figures stocked?
- How long will it take to process my order?
- Can I track my order?
- How much is delivery?
Where is your shop located?
Currently we do not have a physical. We are based in London, UK and operate online as well as exhibit is shows around UK and Europe. You can find latest information about shows we attend on our web site.Back to Index
How Do I Place an Order?
To shop with us, browse through our figure list. Once you find an item(s) you like you can press on the image or description of the figure to read more about it and the add it to your basket by clicking the ‘Add to basket’ button or by clicking ‘Add to basket’ button straight from the figures list.
- You can see that the item has been added successfully to your ‘Basket’ when the message at the top of the page appears and the total sum and number of items are visible at the upper right hand corner
- You can now continue shopping or hover over your basked and choose to either ‘View Basket’ or ‘Checkout’ in the dropdown Shopping Basket.
- After reviewing your items on the ‘Shopping Basket’ page and adding active e-gift or promotional vouchers you may have, click ‘Proceed to Checkout’.
- Once you reach the checkout page you can either sign into your account if you haven’t already or checkout as a guest. In all cases you will be asked to enter your name, address, and telephone number.
- You can then proceed to choose your preferred mode of payment and enter your payment details.
Do I have to set up an account on the Animetal to place an order?
No, to shop on The Animetal you are not required to create an account, but if you do it will enable you to enjoy the following benefits:
- Fast check out when placing an order
- Check your order status
- View past orders
- Make a return directly from your account
- Create customized wish lists
- Adjust your account information
- Change your password
Where are the figures imported from?
We import the figures ourselves directly from Japan since 2007.Back to Index
Do you do wholesale?
We also offer contact lenses and figure wholesale. Please get in touch for more information.Back to Index
I don’t see the figure I am looking for. Can you get it for me?
Oh yes! Please get in touch for no commitment to buy quote for a figure you are looking for. No matter how old or new – we love the challenge!
Back to Index
Where are the figures stocked?
The figures are imported directly from Japan and stocked in London, UK.Back to Index
How long will it take to process my order?
Since we only sell products we currently have in stock in our London warehouse, your order will be processed and shipped out within 24 hours of ordering.Back to Index
Can I track my order?
Yes, as a standard, all orders have tracking number, which will be shred with you as soon as the item is sent.Back to Index
How much is delivery?
The delivery charge within UK is FREE, using Royal Mail Second Class Signed For service. It usually takes 2-3 business days.
Delivery to Europe/Rest of the world is calculated at checkout according to weight, starting at just £6. You can read more about delivery charges here.
If you would like to upgrade the delivery, please write us a message for specially tailored price.Back to Index